(While focussed on the legal industry, the information in this post is valid for most professional services industries). Most service professionals are at the top of the food chain in terms of intellect. Take lawyers, for example. To make it through law school, let alone make it through the lock step hierarchy of a law [...]
Professional services firms work hard at landing new clients and maintaining good relationships with existing ones; in part because client attrition is a reality of business. For some organizations, concern about the internal ramifications of client churn causes them to work hard at ignoring attrition. They know it happens but they try not to dwell [...]
The key to many successful businesses is that they manage their activities around specific goals determined through some kind of strategic planning process...except for law firms. For a variety of reasons, over the years law firms have been one of the last professions to adopt what many consider to be standard business processes, including marketing, [...]
Scanning all of the “Law Firm Trends of 2013” articles from the likes of Lawyers Weekly, The Edge Group International, Hildebrandt, Altman Weil and assorted other experts, here is my take on four trends and their marketing ramifications. Legal Outsourcing: India is still alive and kicking and filled with good first world-trained lawyers perfectly capable [...]
The first question in a strategic marketing plan is always the same: what is your purpose? From there, we essentially determine how to fulfil that purpose in a way that demonstrates positive differentiation in the eyes of target clients. Within the free world, “purpose” is clearly a desired understanding. Amazon has over 53,000 books under [...]