(This post first appeared in SLAW). I provide a wide range of services to law firms, so I can always tell what’s happening in the industry by the run on certain types of services. Sometimes I seem to do nothing but coaching; lawyers wanting to improve their personal skills in a range of business areas. [...]
I’m often brought into law firms by GM’s, COO’s, Lead Administrators or Office Managers. They tend to call me when they become frustrated by endless lawyer requests to do what I lovingly refer to as “random acts of marketing.” “We should be spending $6K/month on SEO. Get on that, will you?” “We should be putting [...]
(This article first appeared in SLAW) These days, I’m being asked to do a lot of presentations and training on law firm leadership. People with a marketing background tend to gravitate toward this area because so much of what we do focusses on helping to improve the leadership skills of the lawyers we work with [...]
As a gardener, I love this time of year. In my part of the world, the May long-weekend is the traditional time to prepare the soil and plant all of the vegetables and flowers that I’ve been growing from seed, or bought as little plants six weeks ago. They’ve been safely tucked away in my [...]
(This article was first published in SLAW last year) Based on a SLAW post I wrote in 2017, I was recently asked to speak at a conference for women lawyers on leadership. The article focussed on how to effectively lead practice groups and client teams. The date of the original article serves as evidence that [...]
I’ve received several requests to outline a good pathway to Partnership. (I’m referring here to Equity Partner). A pathway is critical because there are a lot of lawyers (and owners) set to retire in the coming ten years. Properly preparing for Partnership and being prepared to run what is often a multi million-dollar business was [...]
In over 30 years of working with law firms on improving productivity and profitability, I’ve seen countless marketplace surveys on the incredible value of client feedback mechanisms. In many instances it’s been labelled as one of the fastest and most effective ways to boost firm revenue. So, you’d think that law firms would be all [...]
I was recently asked how a law firm management philosophy relates to the strategic planning process. It was a great question, because how we manage a firm (or plan to manage a firm) must either be aligned with firm culture, or set out to consciously adjust firm culture. So how we plan sets the tone [...]
(This article first appeared in SLAW, earlier this year) My son recently announced that the small law firm website design company he works for will be giving up their trendy office space in Vancouver’s Gas Town and permanently moving to a remote work environment. He was ecstatic, as he LOVES working from home. But my [...]
I’ve written about this in the past but it merits repeating. As you critique your past year and prepare to make plans for the year coming, consider one of the best ways to improve your efficiency and promote productivity in the firm. Professional legal managers (office manager or COO, Accounting Manager, Marketing Manger, HR Manager, [...]